For Enterprise IT
Fix the video call tickets your DEX dashboard can't
Your call center and remote teams depend on flawless VOIP and video. When calls drop or audio stutters, your DEX tools show green while users complain. Network Weather sees what they can't.
The ticket your tools can't solve
RTO didn't fix this. Work still happens everywhere.
Of knowledge work now happens outside managed networks—up from 20% pre-pandemic
What your DEX dashboard shows when the user's home WiFi is the problem
Number of consumer routers your enterprise monitoring can see
Even with return-to-office, your people work from home on flex days, take calls from hotel rooms, and join video meetings from client sites. Road warriors, nights and weekends, hybrid schedules—it's the new normal. Your Nexthink or Lakeside dashboard can't see their home router, their hotel WiFi, or why their ISP is dropping packets. Network Weather can.
Built for the teams that depend on connectivity most
Network Weather handles the use cases DEX tools weren't designed for
Contact Centers & Call Centers
Agents on home WiFi can't deliver call quality your customers expect. Network Weather lets them pre-check their connection before shifts and self-fix issues between calls, without waiting on IT.
Remote & Hybrid Workforce
Flex days, home offices, coffee shops. Your DEX agent can't see a home router dropping packets. Network Weather diagnoses issues outside your managed network and gives employees clear steps to fix them.
Road Warriors & Field Teams
Hotel WiFi, client sites, airport lounges. Sales reps and consultants need reliable video calls from wherever they are. Network Weather tells them if the hotel WiFi is the problem and suggests switching to a mobile hotspot.
Branch Offices
Smaller sites without dedicated IT staff. Employees in branch offices can diagnose and resolve network issues without escalating to central IT or waiting for a site visit.
Deploy across your organization in minutes
Works with your existing MDM and deployment tools
Microsoft Ecosystem
- Microsoft SCCM
- Intune MDM
- Group Policy (GPO)
- Windows Update for Business
Cross-Platform MDM
- Jamf Pro (macOS)
- Kandji, Mosyle, Munki
- Google Workspace
- VMware Workspace ONE
Silent & Secure
- No user interaction required
- Minimal system privileges
- No network packet inspection
- Pre-configurable via JSON
Platform support: macOS 14+ (Sonoma) on Apple Silicon and Intel. Windows 10+. Signed and notarized installers (PKG/MSI) for zero-friction deployment.
Self-triage that actually works
Employees fix their own call quality issues—no IT ticket required
Before the Call
Agent checks Network Weather before dialing—catches WiFi interference or ISP issues proactively
Deep Hardware Scan
Tests router, WiFi channel, ISP path, and VPN—sees what your DEX dashboard can't
Actionable Guidance
"Your router is dropping packets. Restart it, or switch to channel 36 to avoid interference."
Instant Resolution
Employees fix issues on their own—no ticket, no wait, no IT time wasted
Enterprise security & compliance
Built for organizations that take security seriously
Zero Trust Compatible
Works seamlessly with Zscaler, Cloudflare Access, Palo Alto Prisma, and other Zero Trust architectures
No Packet Inspection
Analyzes network configuration and performance metrics without accessing user data or browsing activity
Enterprise Security Standards
Built with security best practices and designed to meet enterprise compliance requirements
GDPR & Privacy Compliant
Designed for global deployment with privacy-by-design principles and data minimization
Minimal Privileges
Runs with standard user permissions for most functionality, with optional elevated modules
On-Premises Option
Deploy entirely within your network for maximum security and control
Integrates with your ITSM stack
Native integrations with enterprise tools
Ticketing Systems
- ServiceNow
- Jira Service Management
- Microsoft System Center
- Remedy BMC
- Freshservice
- Zendesk
Monitoring & Analytics
- Splunk
- Datadog
- New Relic
- Elastic Stack
- Azure Monitor
- AWS CloudWatch
Communication
- Microsoft Teams
- Slack
- PagerDuty
- Email notifications
- Custom webhooks
- REST API
Two experiences, one deployment
IT gets visibility. Employees get answers.
What employees see
- Plain-English diagnosis: "Your WiFi signal is weak. Move closer to your router or switch to the 5GHz network."
- One-click diagnostics from the menu bar
- Step-by-step fix instructions they can follow without calling IT
- Weather metaphor: sunny (all good), cloudy (minor issue), stormy (something's broken)
What IT gets
- Fleet-wide visibility into endpoint network health across managed and unmanaged networks
- Telemetry data: WiFi signal strength, latency, packet loss, jitter, DNS resolution
- Automated ticket enrichment with diagnostic context when users do escalate
- Self-hosted option with full data sovereignty and custom c2 endpoint
Self-hosted for full control
Run the entire Network Weather backend on your infrastructure
Docker & Kubernetes
Deploy the c2 server, log aggregation, and management dashboard as Docker containers or Kubernetes pods. Standard Helm chart included for production deployments.
Custom C2 Endpoint
Point all client agents to your own server URL. Configure via the client config.json or MDM configuration profile. No data leaves your network.
Disable External Services
Turn off Sparkle auto-updates (manage versions via MDM) and Sentry crash reporting. Full control over what the client communicates and to whom.
Centralized Logging
Aggregate diagnostic telemetry from all endpoints into your self-hosted log server. Forward to Splunk, Elastic, or any SIEM via standard protocols.
See the self-hosted deployment guide for detailed Docker, Kubernetes, and configuration instructions.
Enterprise questions, answered
How is this different from Nexthink, Lakeside, or other DEX tools?
DEX tools monitor managed corporate endpoints and networks. Network Weather focuses on the last mile that DEX can't see: home WiFi, consumer routers, ISP issues, and hotel networks. It's complementary. Use your DEX tool for the office, Network Weather for everywhere else.
What platforms are supported?
macOS 14 (Sonoma) and later on Apple Silicon and Intel. Windows 10 and later. Both ship as signed installers (PKG for macOS, MSI for Windows) compatible with all major MDM and deployment tools.
Can we host everything on-premises?
Yes. The Network Weather backend (c2 server, log aggregation, dashboard) can be deployed as Docker containers or Kubernetes pods on your infrastructure. Configure client agents to point to your custom c2 URL. You can also disable Sparkle updates and Sentry reporting for complete isolation.
Does it require admin privileges?
Core diagnostic functionality runs with standard user permissions. Optional elevated modules (like direct router communication) can be enabled or disabled via the configuration file. For managed deployments, you can set neverAsksForAdminLogin: true to prevent privilege prompts entirely.
What data does Network Weather collect?
Network performance metrics only: WiFi signal strength, latency, packet loss, jitter, DNS resolution times, gateway health, and routing path data. It does not inspect network traffic, access browsing history, or capture packet contents. Privacy by design.
How does it integrate with ServiceNow?
When an employee can't self-resolve an issue, Network Weather attaches full diagnostic context to the resulting ticket. Your IT team sees exactly what the user's network looked like at the time of the complaint, eliminating the back-and-forth "can you run a speed test?" dance.
Stop chasing call quality ghosts
See what your DEX dashboard misses. Give your call center agents and remote teams the tools to fix their own video and VOIP issues.